FAQs
Company and Cooperation - related
1. Question: How many years of industry experience does your company have?
Answer: Our company has 15 years of experience in the water purification industry and also 15 years of experience in cross – border contract manufacturing.
2. Question: Can you provide OEM/ODM services?
Answer: Yes, we are a professional OEM/ODM source factory and can provide you with one – stop OEM/ODM services.
3. Question: What are the requirements to become your distributor or wholesaler?
Answer: We welcome those who want to become our distributors and wholesalers. For specific requirements, you can contact our customer service staff for detailed communication, and we will provide corresponding cooperation plans according to your situation.
4. Question: What is the production scale of your company?
Answer: We have 10 sets of equipment, with a daily output of over 8000 units. There are 38 MID engineers, and the factory covers an area of 18,000 square meters.
5. Question: What is the cooperation process with you?
Answer: First, determine the requirements (Step 1), then sign the agreement (Step 2), followed by formulating the schedule (Step 3), determining the product logo (Step 4), conducting product development (Step 5), making samples (Step 6), setting the price (Step 7), conducting small – batch trial production (Step 8), and finally, product launch (Step 9).
6. Question: What is the cooperation process with you?
Answer: We have cooperated with more than 500 customers, including well – known enterprises such as Huawei, Philips, TCL, and Whirlpool.
7. Question: Can you provide online VR display?
Answer: Yes, we provide online VR display services for customers, which is convenient for you to understand our products and factory more intuitively.
8. Question: What honors and certifications does your company have?
Answer: We have more than 300 honorary certificates and have obtained many international authoritative certifications such as FC, FDA, CE, and METI.
9. Question: Do you have cooperation with universities?
Answer: Yes, we have cooperation with universities such as Sun Yat – sen University and the University of Tokyo to carry out joint development projects.
10. Question: Which regions do your products export to?
Answer: Our products are exported to more than 20 regions globally, and we have sales cooperation with more than 100 regions.
Product Customization - related
1. Question: Can the product color be customized?
Answer: Yes, we provide product color customization services. Currently, there are many colors available, such as black, red, gold, gray, white, green, and blue.
2. Question: Does it support logo customization?
Answer: Yes, we can customize the logo according to your requirements, including different colors and styles.
3. Question: Can the product packaging be customized?
Answer: Yes, we provide customized packaging services, including various packaging styles and specifications to meet your personalized needs.
4. Question: Can cross - border power cords be customized?
Answer: Yes, we provide cross – border power cord customization services. There are many types available, such as CN, US (Type B), US (Type A), EU (Type E), EU (Type C), and UK (Type G).
5. Question: How long is the delivery time for customized products?
Answer: Generally, it only takes 45 days from product concept to launch. The specific time may vary depending on the complexity of customization.
6. Question: What is the minimum order quantity for customized products?
Answer: The minimum order quantity varies for different products. You can contact our customer service staff, tell us your specific requirements, and we will provide you with detailed minimum order quantity information.
7. Question: How is the price of customized products calculated?
Answer: The price of customized products is calculated based on factors such as product type, customization requirements, and order quantity. You can provide detailed requirements, and we will give you an accurate quote.
8. Question: Are there any restrictions on the number of design modifications for customized products?
Answer: Within a reasonable range, we will make design modifications according to your requirements until you are satisfied. The specific situation can be detailed in the cooperation agreement.
9. Question: How is the quality of customized products ensured?
Answer: We have a strict quality control system. Professional personnel will control the entire process from raw material procurement to production and processing, and then to finished product inspection, ensuring that the product quality meets international standards.
10. Question: Can samples of customized products be provided for free?
Answer: The sample policy depends on the specific cooperation situation. You can communicate with our business staff to negotiate the sample cost and related matters.
11. Question: If a customer has special customization requirements for the product, how long does it take from the time the requirements are proposed to the final delivery?
Answer: The delivery time of customized products depends on the specific customization requirements and complexity. Generally, it may take 4 – 8 weeks from the time the requirements are proposed to the final delivery. We will confirm the specific delivery time with you when the order is confirmed.
12. Question: What is the design process for customized products?
Answer: First, you put forward your design requirements and ideas. Our design team will conduct preliminary design based on your requirements, then communicate with you to confirm the design plan, make revisions and improvements according to your feedback, and finally determine the design plan and put it into production.
Product - related
1. Question: What are the functions of your hydrogen - series products?
Answer: Our hydrogen – series products can help improve the sub – healthy state of the human body. By drinking hydrogen – rich water, they can contribute to your healthy life.
2. Question: What impurities can the water purification series products remove?
Answer: Our water purification series products use advanced filtration technology and can effectively remove impurities such as bacteria, viruses, heavy metals, and residual chlorine in water, providing you with healthy and pure drinking water.
3. Question: How long is the service life of the hydrogen - series products?
Answer: The service life of the products may vary due to factors such as usage frequency and usage environment. Generally, under normal use, our hydrogen – series products can be used for many years. For specific information, you can refer to the product manual or consult our customer service.
4. Question: How often should the filter element of the water purification product be replaced?
Answer: The replacement cycle of the filter element depends on water quality and usage frequency. Generally, it is recommended to replace it every 3 – 12 months. For specific information, you can refer to the product manual or consult our customer service.
5. Question: Does the product have a warranty service?
Answer: Yes, we provide a certain – period warranty service for the product. For specific warranty policies, you can check the product description when purchasing or contact our customer service staff.
6. Question: What is the hydrogen concentration of the hydrogen - series products?
Answer: The hydrogen concentration varies for different models of hydrogen – series products. You can check the parameter description of the specific product or consult our customer service for detailed information.
7. Question: What is the water output speed of the water purification products?
Answer: The water output speed varies for different models of water purification products. You can check the product parameters or consult our customer service to understand the water output speed of specific products.
8. Question: Do the products meet international safety standards?
Answer: Yes, our products have passed many international authoritative certifications such as FC, FDA, and CE, and meet international safety standards.
9. Question: Can you provide detailed technical parameters of the products?
Answer: Yes, you can view the detailed technical parameters on the product details page. Or you can contact our customer service staff, and we will provide you with relevant materials.
10. Question: Can the hydrogen - series products be used after heating?
Answer: Some hydrogen – series products support the heating function. For specific information, please check the product description or consult our customer service to see if the product you are interested in has this function.
11. Question: What is the filtration accuracy of the water purifier?
Answer: The filtration accuracy varies for different models of water purifiers. Generally, it can reach the micron – level filtration accuracy and can effectively remove impurities, heavy metals, bacteria, and other harmful substances in water. For specific parameters, you can check the product details or consult our customer service.
12. Question: What are the specific benefits of the hydrogen - rich water produced by the hydrogen - rich water machine for the human body?
Answer: The hydrogen – rich water produced by the hydrogen – rich water machine has functions such as anti – oxidation and anti – inflammation. It can help improve the body’s metabolism, relieve fatigue, and enhance immunity, which is beneficial to human health. However, the specific effects may vary depending on individual physical conditions.
13. Question: How long is the approximate service life of the product?
Answer: The service life of the product is affected by many factors such as usage frequency, usage environment, and maintenance conditions. Generally, under normal use and reasonable maintenance, our products can be used for many years. For specific information, you can refer to the product manual or consult our customer service.
Order and Logistics - related
1. Question: What is the minimum order quantity?
Answer: The minimum order quantity varies for different products. You can check the product details page or contact our customer service staff. After telling us the product you are interested in, we will provide you with the accurate minimum order quantity information.
2. Question: How long is the delivery time for an order?
Answer: For regular orders, after the order and payment are confirmed, we will arrange production according to the order quantity and production schedule, and generally ship within a certain period (the specific time depends on the order situation). For customized orders, please refer to the delivery time description of customized products above.
3. Question: Can you provide one - piece drop - shipping service?
Answer: Yes, we provide one – piece drop – shipping service, which is convenient for you to develop your business.
4. Question: What transportation methods are available?
Answer: We provide multiple transportation methods, including sea freight, air freight, and express delivery. You can choose the appropriate transportation method according to your needs and budget.
5. Question: How is the freight calculated?
Answer: The freight is calculated based on factors such as transportation method, cargo weight, volume, and destination. When placing an order, you can contact our customer service staff, provide detailed shipping address and other information, and we will calculate the freight for you.
6. Question: Can the logistics information be tracked after the order is shipped?
Answer: Yes, we will provide the logistics tracking number after shipping. You can track the transportation status of the goods through the corresponding logistics channel.
7. Question: What should I do if the goods are damaged during transportation?
Answer: We will strictly package and inspect the goods before shipping. If the goods are damaged during transportation, you can contact our customer service staff in a timely manner after receiving the goods and provide relevant photos or certificates. We will assist you in solving the problem, such as arranging for replacement or refund.
8. Question: Can the goods be delivered in batches?
Answer: With the mutual agreement of both parties, we can arrange batch delivery according to your needs. The specific details can be stipulated in the order contract.
9. Question: What payment methods are available for orders?
Answer: We support multiple payment methods, such as T/T (Telegraphic Transfer), Letter of Credit, and PayPal. You can choose the appropriate payment method according to your own situation.
10. Question: If the order is cancelled after the deposit is paid, can the deposit be refunded?
Answer: The deposit refund policy depends on the specific situation of the order and the contract signed by both parties. Generally, if the order is cancelled due to our reasons, the deposit will be fully refunded; if it is cancelled due to the buyer’s reasons, part or all of the deposit may be deducted according to the contract.
Service and After - sales - related
1. Question: Can you provide technical support?
Answer: Yes, we have a professional technical team that can provide you with technical support for product installation, debugging, maintenance, etc.
2. Question: Is there a customer service hotline?
Answer: Yes, you can find our customer service hotline on the website. Our customer service staff will answer your questions and handle related matters during working hours.
3. Question: What should I do if there is a problem during the product use process?
Answer: If there is a problem during the product use process, you can contact our customer service staff at any time. We will provide you with solutions, such as remote guidance or arranging maintenance personnel to visit.
4. Question: Can you provide training services?
Answer: Yes, for customers who make bulk purchases or have cooperation with us, we can provide training services on product use and maintenance to help you use our products better.
5. Question: How long is the after - sales response time?
Answer: We promise to respond and handle your after – sales feedback within 24 hours to ensure that your problems are solved in a timely manner.
6. Question: If I am not satisfied with the product, can I return it?
Answer: Under the conditions that meet the return policy, such as product quality problems, you can apply for a return within the specified time. For specific return policies, you can contact our customer service staff.
7. Question: Can you provide product user manuals and maintenance manuals?
Answer: Yes, each product is equipped with a detailed user manual and maintenance manual. You can also download the electronic version on our website.
8. Question: Do you provide regular follow - up services?
Answer: Yes, we will conduct regular follow – up with customers to understand the product use situation and your needs, so as to provide you with better services.
9. Question: If the product needs to replace parts, is the supply of parts guaranteed?
Answer: We have a complete parts supply system that can provide you with the required parts in a timely manner to ensure the normal maintenance and use of the product.
10. Question: If a customer needs relevant product certification documents, can the company provide them?
Answer: Yes, our products have passed many international certifications. If you need relevant certification documents, you can contact our customer service staff at any time, and we will provide them in a timely manner.
Quality Control - related
1. Question: Besides pre - production samples and final inspection before shipment, are there any other quality control measures?
Answer: Besides pre – production samples and final inspection before shipment, we also conduct quality spot checks at multiple production process stages. We have strict quality standards for raw materials, semi – finished products, and finished products to ensure that every production link meets the quality requirements.
2. Question: How do you handle quality problems discovered during the production process?
Answer: Once a quality problem is discovered during the production process, we will immediately stop the relevant production link, isolate and label the problem products. Then, we will organize professional personnel to analyze and rectify the problem to ensure that it is completely resolved before resuming production.
3. Question: How often are the quality inspection instruments calibrated?
Answer: Our quality inspection instruments are calibrated regularly. The calibration frequency depends on the type of instrument and its usage frequency. Generally, high – precision instruments are calibrated at least once a year, while some frequently used and less complex instruments may be calibrated every six months to ensure the accuracy of inspection results.
4. Question: Are there any internal quality audit mechanisms?
Answer: Yes, we have an internal quality audit mechanism. Regular internal audits are carried out to check whether the quality control system is effectively implemented, whether production processes comply with quality standards, and to identify potential quality – related issues in a timely manner. The audit results are used to drive continuous improvement in quality management.
Miscellaneous
1. Question: How can I get the latest product quotations?
Answer: You can contact our customer service staff through the Alibaba International Station platform. By providing detailed information about the products you need and the quantity, we will offer you the latest quotations.
2. Question: Can I visit your factory?
Answer: You are welcome to visit our factory. Please contact our business staff in advance to make an appointment. We will arrange reception and factory tours for you.
3. Question: What environmental protection measures does your company have?
Answer: We pay great attention to environmental protection. During the production process, we use environmentally friendly materials and technologies to reduce pollutant emissions. At the same time, we also properly handle and recycle production waste.
4. Question: How do you resolve trade disputes?
Answer: We follow international trade rules and practices. When a trade dispute occurs, we will first try to resolve it through friendly negotiation. If the negotiation fails, we can resolve it through legal channels or relevant arbitration institutions.
5. Question: Can you provide product test reports?
Answer: Yes, we can provide various product test reports to prove that our products meet relevant quality and safety standards.
6. Question: How can I become a long - term partner of your company?
Answer: To establish a long – term partnership with us, you can cooperate in good faith, pay on time, and maintain good communication. We will also offer more favorable prices, better services, and more cooperation opportunities to long – term partners.
R & D and Innovation - related
1. Question: What is the size of the company's R & D team?
Answer: We have a professional R & D team. The number of team members is adjusted according to business development and project requirements. Currently, there are many senior engineers and technicians dedicated to product R & D.
2. Question: How often does the company generally launch a new product?
Answer: The time interval for launching new products varies depending on product types and R & D difficulties. Generally, we continuously invest in R & D, and according to market demands and technological development, new products or upgraded products are launched every year.
3. Question: How do you cooperate with universities and other scientific research institutions during the product R & D process?
Answer: We have established long – term cooperative relationships with universities and other scientific research institutions. We share technical resources and research results through joint research projects and co – building laboratories. Scientific research personnel from universities participate in key R & D links, providing technical support and innovative ideas.
